Privacy Policy

Cypress Oak Studios, LLC is an art studio based in Washington State offering fine art photography and paintings for viewing and purchase.

Privacy inquiries: admin@helentheartist.com

Information you provide directly:

• Contact form — your name, email address, and message
• Purchase orders — your name, email address, and shipping address. Payment card details are processed entirely by Stripe and are never transmitted to or stored on our servers.

Information collected automatically:

• Usage data — pages visited, time on site, referring URLs, browser type, device type, and approximate location (via Google Analytics 4)
• Cookies — analytics cookies placed by Google Analytics to measure traffic and usage patterns

We use the information we collect to:

• Fulfill your orders and communicate about them
• Respond to contact form inquiries
• Send order confirmations and shipping updates
• Analyze site traffic and improve the Sites
• Comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties.

We rely on the following third-party providers, each of which may process your personal data as described:

We use cookies solely through Google Analytics to understand how visitors use the Sites. These cookies do not identify you personally.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on or by adjusting your browser's cookie settings.

We use reasonable technical and organizational safeguards to protect your data, including HTTPS encryption, access controls, and reputable cloud providers. No method of internet transmission is 100% secure, and we cannot guarantee absolute security.

• Order records — retained for as long as reasonably necessary for business and legal purposes
• Contact form messages — forwarded to our email inbox; not stored in a separate database
• Analytics data — retained per Google Analytics default settings (26 months)

EU and UK residents (GDPR)

You have the right to:

• Access — request a copy of data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data
• Portability — receive your data in a machine-readable format
• Objection — object to processing based on our legitimate interests

To exercise any of these rights, email admin@helentheartist.com. We will respond within 30 days.

Washington State and California residents may have additional rights under applicable state privacy laws. Contact us for more information.

Our Sites are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently done so, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect any changes. Continued use of the Sites after updates are posted constitutes acceptance of the revised policy.

If you provide your mobile phone number, you may receive text messages from us, including order confirmations and shipping updates (transactional), and occasional updates about new artwork or events (no more than once per month).

• Your mobile number will never be shared with third parties except as required by applicable law.
• To opt out of non-transactional messages, reply STOP to any message. For assistance, reply HELP.
• Message frequency varies. Marketing messages are sent no more than once per month. Order confirmations are sent as transactions occur.
• Message and data rates may apply. Your mobile carrier may charge for text messages received. Cypress Oak Studios, LLC is not responsible for any charges assessed by your carrier.

Cypress Oak Studios, LLC
Washington, USA
admin@helentheartist.com